Returns & Refunds Policy

Last Updated: 1/02/2025

 

At Lustre and Leaf, we want you to love your jewellery as much as we love making it. If you’re not completely satisfied with your purchase, please review our returns and refunds policy below.

 

Returns

Because each piece of our polymer clay jewellery is handcrafted and made in limited quantities, we do not accept returns for change of mind. However, if your item arrives damaged or faulty, we are happy to provide a replacement or refund.

To be eligible for a return due to damage or defect, please ensure the following:

  • You contact us within 7 days of receiving your order.
  • The item is unused and in its original condition.
  • You provide clear photos of the damage or defect.

To request a return, please email us at lynnea.mudford@gmail.com with your order number and details of the issue.

 

Refunds

Once we receive your return request, we will review the provided information and notify you of the next steps. If approved, you can choose between:

  • A replacement of the same or similar item (subject to availability).
  • A store credit for a future purchase.
  • A refund to your original payment method.

Refunds will be processed within 5-7 business days of approval. Please note that shipping costs are non-refundable.

 

Exchanges

We do not offer exchanges at this time. If you need a different item, you will need to place a new order.

 

Non-Returnable Items

For hygiene reasons, we cannot accept returns on earrings (unless faulty or damaged upon arrival) or custom or personalised orders.

 

Shipping for Returns

If a return is approved, we will provide you with the return shipping details. Customers are responsible for return shipping costs unless the item was defective or incorrectly sent. We recommend using a tracked service, as we cannot guarantee receipt of your returned item.

 

Contact Us

If you have any questions about our Returns and Refunds policy, feel free to reach out:

Email: lynnea.mudford@gmail.com

Phone: 02108201536

Location: Palmerston North, New Zealand

 

We appreciate your support of our small business and look forward to creating something special for you!